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Secrets Dress Agency Return Policy:

We guarantee the authenticity and quality of all our items and offer a full money back guarantee should you not be completely happy with your purchase . 

The items have been pre- owned unless otherwise stated they are on display and for sale in our shop in Weybridge.

If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs).

We do not accept returns or offer refunds outside the EU unless it is an exceptional circumstance and has been agreed in writing prior to return.

• You have 14 working days from the time of delivery to cancel/return or exchange an order; this must be done in writing via email to [email protected] 

Secrets Dress Agency will then notify you by email with a returns number.

• You must return your purchase immediately upon receipt of receiving your Returns number.

• Goods not returned within 5 working days of acceptance of cancellation by both parties ('you' the customer and 'we' Secrets Dress Agency) will not be eligible for a refund.

. Secrets Dress Agency guarantee the quality and authenticity of all items sold on our website and offer a full refund if you are not happy with your purchase.

• You must return the item in its original condition as set out in our description, along with original packaging also in its original condition with the Secrets Dress Agency clothing tag or sticker still attached.

• You must return the item by means of a secure courier. You must ensure the returned item is insured. You must ensure the courier requires a signature upon receipt.

. You can also return in person to our shop.

• You are responsible for the shipping cost of returning the cancelled order.

• Once we receive your return provided you have fulfilled the instructions above and the item/s are in the condition we shipped it to you in we will process a full refund within 10 working days.

• If any goods cancelled and returned are found not to be in the condition we sent it to you in, then we have the legal right to refuse a refund and the item will be returned to you at your own cost.

• If you require a full copy of our terms and conditions please let us know by email to: [email protected]

• Our returns address for cancellations is: 

Secrets Dress Agency Ltd.32 Baker Street, Weybridge, Surrey. KT13 8AU

Please ensure you have contacted us in writing before making a return.

Please do not hesitate to contact us if you have any questions in regards to our returns policy.

[email protected]

01932 820873